Frequently Asked Questions
Q1: What types of food do you offer at Jay's K'tchen?
We specialize in handcrafted Nigerian baked goods and snacks, including Meat Pies, Puff Puff, Nigerian Buns, Fish Rolls, Chin Chin, Doughnuts, and Cheesecake Cups. We also offer Buns & Platters for events and gatherings of all sizes. Sausage Rolls, Prawn Rolls, and Spring Rolls are coming soon — stay tuned!
Q2: What happens if I try to place an order for a day you're closed?
No problem! If your preferred pickup date falls on a day we're closed, place your order and include your actual desired date in the special comments section at checkout. We'll review it and reach out to confirm if we can accommodate you.
Q3: Do you offer catering services for events?
Absolutely! We cater for events of all sizes. Browse our Buns & Platters collection for available options and pricing, or fill out our Custom Order Request form for something more tailored to your event. We'll get back to you with a personalized quote.
Q4: What areas do you deliver to?
Jay's K'tchen currently operates on a pickup basis. If you need delivery, we're happy to help coordinate — simply place your order for pickup and arrange a courier service such as Uber Courier to collect it at your scheduled time.
For Chin Chin, we offer shipping across Canada, the United States, and internationally.
Q5: How far in advance do I need to place my order?
Orders require a minimum of 12–24 hours notice depending on what's being ordered. The more notice you give us, the better — especially for large orders and platters.
Q6: How can I stay updated on new products and offers?
Follow us on Instagram and TikTok, and sign up for our newsletter to receive the latest news, new product drops, and special promotions directly in your inbox.
Q7: Do you offer shipping?
Yes! We currently ship our Chin Chin across Canada, the United States, and internationally. We're working on expanding shipping to more products — stay tuned!
Q8: How long does shipping take?
Shipping times vary by location. Within Canada, expect approximately 2–3 business days. For the United States and international destinations, allow 5–10 business days.
Q9: How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your shipment every step of the way.
Q10: What is your return policy?
All food sales are final as our products are perishable. If there's an issue with your order, please contact us within 24 hours of receiving it and we'll do our best to make it right.
Q11: Can I place a custom order?
Yes! If you're looking for something beyond what's listed in our Buns & Platters collection — custom quantities, personalized packaging, branded stickers, or a fully tailored experience — visit our Build Your Box page and fill out the custom order request form. We'll get back to you within 24–48 hours with pricing and next steps.
Q12: Are taxes included in your prices?
All prices displayed on our website are subject to 5% GST (Goods and Services Tax) as required by Canadian law. GST will be automatically calculated and added at checkout. This is a mandatory government tax and is not negotiable. Thank you for your understanding! 🧡